Country: New Zealand
Industry: Cleaning Service / Car Grooming
Solution On: Zoho One Apps
Brief Story: Zoho One furthers its intelligent enterprise agenda with a digital, analytics-driven sales platform.
About Business
Every single established service out there does have a detailed story to tell about how the foundations of the company came about and we at Christchurch Cleaning are no different. Like most prime services out there, we did initially start out on a small scale before becoming big in due time. Thanks to the sheer perseverance and dedication of our small team at the very beginning, we are truly proud to say that we are one of the most sought-after and renowned cleaning services today.
We have gone through the arduous process of selecting some of the finest and most patient individuals on the market and incorporated them into our team for the best overall customer results. Our extensive list of prior customers that still visit us from time to time for the provision of an array of diverse services is enough proof of that very fact.
Having established a strong footing in the cleaning industry right from the very beginning itself, things have only been on an upward curve from that point onwards with a higher level of expertise being introduced into our team due to the joining of newer professionals along the way. Since our overall journey has rarely been about anything other than happiness and high quality services, we look forward to providing you with the same.
Challenges
In 2020, Christchurch Cleaning Service (CCS) decided to move away from its legacy digital customer service tools that required a lot of manual work. It began a digital transformation journey, and the first step was to build a customer relationship management (CRM) tool. The goal: Become a real customer-first organization with a single source of truth that allows employees to serve customers better. To this end, CCS partnered with Trigya Innovation to drive a transformation through several IT and business transformation projects.
Solution
CCS is optimizing operations thanks to a new organization, tools and processes. It is also improving the employee experience with efficient digital applications, and increasing customer satisfaction through added value services
Trigya Innovation powered the Zoho One implementation with its Enterprise Service Management Café that helped standardise and reduce the overall duration of the implementation significantly.
Zoho One play solution over 40+ cloud apps, first industry solution blueprints, process The team implemented a solution that included Zoho One: CRM, Books, Creator, Campaign etc. Service cloud to give employees access to project job data in real time; Common Finance, the first decision-making part of the CCS Common Finance setup on Zoho Books; and Zoho CRM allow Cloud to enable a new Employee/customer portal for a better experience. All of these were implemented in less than three months.